What drives my work?

I’m a Senior Service Designer and Consultant specialized in public sector digitalization and social impact innovation.

Originally from Peru, I’ve called Germany home since 2017.

For more than 7 years, I’ve been designing user-centered products, services, and processes across the public sector — always considering both digital and analog experiences. And you know what I’ve learned during this time? The best solutions don’t start with technology. They start with listening to people, understanding their realities, and bringing the right people together to create something meaningful.

That’s why I enjoy working in interdisciplinary teams and using co-creation and inclusive design methods to help organizations solve complex challenges in a more human-centered way.

I care about creating solutions that are not only efficient, but also embraced by the people they are designed for.