UX & Service Designer co-creating innovative, sustainable and user-centered solutions with citizens and public servants.

Currently Senior Service Designer and Innovation Consultant @ifok GmbH.

A bit more in detail?

🏠 I am from Peru and I call Germany my home for around 8 years.

🔥 My passion is working on projects with social impact. I design products, services, and processes in a user-centered way, taking both, digital and analog aspects, into account.

🤝 I like working with clients who strive to improve people’s lives.

🧡 What moves me every day? Creating value for users with the final solution, and guiding clients to approach and solve their challenges in innovative ways. I do this by working in interdisciplinary and diverse teams, using co-creation methods and inclusive design.

I am always up to new challenges!
That’s normally the beginning of a good story, right?

Vanessa standing in front of the Sustainable Development Goals flag.

Service Designer
UX Designer

Skills

Project management
Business Innovation
Behavioural Design
Agile methodologies
User Research
Problem-solving
Workshop facilitation
Prototyping and testing
Synthesis and Storytelling

Approach

Strategic
Human-centered
Design Thinking
Systems Thinking
Participatory
Inclusive
Creative
Analytical

 

Topics I’ve worked on

Innovation in the Public Sector
Artificial Intelligence & GovTech
Digitalization
Citizen participation
Climate action
Housing

Fields I’ve worked on

Consulting
International cooperation
Branding
Digital marketing
Cultural management

I’ve studied

Leading for Creativity
Behavioural Design
Certificate Business Innovation
MA in Integrated Design (DE)
BA in Visual Design (PE)
BA in Fine Arts (PE)