Vanessa Espinosa moderating a workshop during a Global Goals Jam in Cologne

Senior Service Designer co-creating innovative and user-centered solutions with citizens and public servants in Germany

Currently Senior Service Designer and Innovation Consultant @ifok GmbH.

What drives my work?

I’m a Senior Service Designer and Consultant specialized in public sector digitalization and social impact innovation.

Originally from Peru, I’ve called Germany home since 2017.

For more than 7 years, I’ve been designing user-centered products, services, and processes across the public sector — always considering both digital and analog experiences. And you know what I’ve learned during this time? The best solutions don’t start with technology. They start with listening to people, understanding their realities, and bringing the right people together to create something meaningful.

That’s why I enjoy working in interdisciplinary teams and using co-creation and inclusive design methods to help organizations solve complex challenges in a more human-centered way.

I care about creating solutions that are not only efficient, but also embraced by the people they are designed for.

Group of diverse young adults gathered in a room decorated with colorful banners, smiling and posing for a photo during a Global Goals Jam in Cologne
Vanessa standing in front of the Sustainable Development Goals flag.

Consultant
Service Designer
UX Designer

Skills

Project management
Business Innovation
Behavioural Design
Agile methodologies
User Research
Problem-solving
Workshop facilitation
Prototyping and testing
Synthesis and Storytelling

Approach

Strategic
Human-centered
Design Thinking
Systems Thinking
Participatory
Inclusive
Creative
Analytical

 

Topics I’ve worked on

Innovation in the Public Sector
Artificial Intelligence & GovTech
Digitalization
Citizen participation
Climate action
Housing

Fields I’ve worked on

Consulting
International cooperation
Branding
Digital marketing
Cultural management

I’ve studied

Leading for Creativity
Behavioural Design
Certificate Business Innovation
MA in Integrated Design (DE)
BA in Visual Design (PE)
BA in Fine Arts (PE)